Job description (Support Executive)
About the role
The Support Executive serves as the primary point of contact for customers seeking assistance with products or services. This role involves addressing customer inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a commitment to delivering exceptional service.
Key Responsibilities:
- Customer Assistance: Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and solutions.
- Issue Resolution: Identify and troubleshoot customer issues, escalating to relevant departments when necessary.
- Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
- Product Knowledge: Stay up-to-date on product features, updates, and best practices to provide informed support.
- Feedback Collection: Gather and relay customer feedback to improve products and services.
- Training & Support: Assist in training new team members and contribute to the development of support materials.
- Team Collaboration: Work closely with other departments to resolve complex issues and enhance customer experience.
Required Skills & Qualifications:
- 2 wheelers with valid driving licence
Perks & Benefits:
- Lunch allowance, Communication facilities
- Fuel, Mantainence, insurance
Support Executive1 Positions
Niketan Marg, Dillibazar Kathmandu Nepal
Fulltime